Bug Resolution Rate

WHY IT MATTERS

Increases in the rate of bugs resolved indicates a shift toward improving quality, whereas lower resolution rates indicate accumulating customer issues and tech debt.

HOW IT’S MEASURED

Bug Resolution Rate is the sum of bugs resolved each period divided by the sum of bugs opened over the same period.

Bug Resolution Rate can exceed 100% in cases where teams are addressing tech debt, when the sum of accumulated bugs being resolved is greater than the sum of new bugs being opened.