Okta Single Sign-On

Software.com supports OpenID Connect (OIDC) and SP-initiated SSO via Okta. Please note: our Okta integration is only available on our Business plan and is not available during the free trial.

Prerequisites:

  1. Make sure you are logged in to Okta as an administrator. 
  2. If you used password-based authentication to sign up for Software.com and the email address you used matches your email address in Okta, please change your email address in Software.com (e.g. john.doe+email@company.com) to prevent any account verification errors.

Okta setup:

  1. Go to the Software.com Analytics application in the Okta marketplace.
  2. Click Add Integration in the top right-hand corner.
  3. On the Okta admin page, click on the Software.com Analytics application and navigate to the Sign On tab. 
  4. Copy the values of Issuer, Client ID, and Client Secret. 
  5. On app.software.com, go to Settings > Connected Apps.
  6. Click Set up SSO.
  7. Paste the Issuer, Client ID, and Client Secret (from step 4) and click Save.
  8. Click Activate.

Once you complete these steps, all organization members will be required to log in through Okta to access Software.com, including the administrator that set up Okta.

[Important] If users previously used password-based authentication, they may not be able to log in via Okta. To avoid any errors, please delete any existing users in Settings > App Users.

Removing Okta SSO

After activating Okta SSO, you will see the enabled connection and an option to remove it on the settings page for your organization on Software.com.

If you remove SSO from your organization, all SSO users will lose login access to Software.com. Any SSO users currently logged in will have their session expire within 8 hours.

You can add Okta SSO back at any time.

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